Fired Futures Privacy Policy

At Fired Futures, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our site, engage with our services, or interact with us.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include crafting bespoke ceramic art pieces, glass blowing workshops, kiln firing services, pottery tool and material supply, ceramic and glass restoration, career development for artisans, vocational training, portfolio review and mentorship, market access, and studio setup consultancy.

• Personal Data You Provide: This includes information you voluntarily submit to us when creating an account, registering for a workshop, making a purchase, inquiring about our services, or signing up for our newsletter. This may include your name, contact information (such as email address, phone number, and postal address), payment information (for purchases), and any other details relevant to the service you are requesting (e.g., your artistic background for career solutions).
• Usage Data: We automatically collect information about how you access and use our online platform. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected data for various purposes, primarily to provide and improve our services:

• To process your orders for ceramic art pieces, tools, materials, or workshop registrations.
• To provide and maintain our services, including kiln firing, restoration, and consultancy.
• To manage your account and provide customer support related to your inquiries or participation in career development programs.
• To send you updates, promotional materials, and newsletters that you have opted into, relevant to our services and new offerings.
• To monitor the usage of our online platform and analyze trends to enhance user experience and service offerings.
• For vocational training and mentorship, to tailor content and support to your specific needs and goals.
• To detect, prevent, and address technical issues or fraudulent activities.

3. Legal Basis for Processing Personal Data Under GDPR

We process your personal data based on the following legal grounds:

• Performance of a Contract: The processing is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract (e.g., when you purchase a product or register for a workshop).
• Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests (e.g., for direct marketing when there is an existing customer relationship, for improving our services, or for security purposes).
• Consent: We may process your data based on your freely given, specific, informed, and unambiguous consent (e.g., for sending marketing communications when there isn't an existing customer relationship). You have the right to withdraw your consent at any time.
• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., financial reporting or tax obligations).

4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:

• Service Providers: We may employ third party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This may include payment processors, IT support, or marketing platforms.
• Business Transfers: If Fired Futures is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Fired Futures, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Fired Futures relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. Children's Privacy

Our service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Fired Futures
17 Regent Street, Unit 3B
Stoke-on-Trent, Staffordshire, ST1 3EB
UK